It appears to be like like the USA may very well be heading within the path of the European Union in the case of passengers being compensated for flight delays…
Biden Administration proposes flight delay compensation
The US Division of Transportation (DOT) is right this moment proposing a brand new rule that might require airways to offer compensation to whose passenger flights are delayed or canceled. This new rule would mandate that airways present money compensation and likewise cowl bills incurred from delays or cancellations, together with meals, accommodations, and flight rebookings, when airways are chargeable for delays.
As Transportation Secretary Pete Buttigieg describes this initiative:
“When an airline causes a flight cancellation or delay, passengers shouldn’t foot the invoice. This rule would, for the primary time in US historical past, suggest to require airways to compensate passengers and canopy bills resembling meals, accommodations, and rebooking in instances the place the airline has brought about a cancellation or important delay.”
The precise particulars of this stay to be seen, however President Joe Biden is predicted to ship remarks concerning the new proposal at 1:45PM ET.
For some context, the European Union has the EU261 compensation scheme. Not solely is that this a really clear “invoice of rights” for customers concerning the responsibility airways should care for passengers, but it surely additionally offers money compensation for any delays or cancellations inside the service’s management. This may vary wherever from €250-600, relying on how lengthy the delay is, and how much a flight it’s.
I would word that we’re solely seeing a coverage proposal right here, so whether or not or not that is ultimately carried out is anybody’s guess. I think about if that is carried out, it should take fairly a while, and can include some modifications.
We have seen airways have every kind of operational points because the begin of the pandemic, and I recognize that the DOT has put effort into growing transparency relating to what passengers are entitled to within the occasion of irregular operations. For instance, I feel the DOT airline customer support dashboard is a helpful characteristic.
This is able to be a optimistic growth, however…
Personally I am strongly in favor of the USA following within the European Union’s footsteps in the case of compensation for flight delays and cancellations. At present passengers are at greatest entitled to a refund, however that does not precisely make you complete in lots of conditions.
Some argue that the price of such a scheme would simply be handed on to customers within the type of increased ticket prices. Sure and no. Europe has a number of extremely low price carriers that handle to have extremely low fares, regardless of having to adjust to these sorts of laws.
A part of the hope is that airways would put extra effort into minimizing disruptions, which might come within the type of not having an excessively aggressive flight schedule, resulting in conditions the place there aren’t sufficient employees to function flights.
Moreover, this could encourage airways to barter correct contracts with staff. For instance, keep in mind a number of years again when American Airways mechanics had been (unofficially) delaying flights whereas contract negotiations had been ongoing? Stuff like that might out of the blue turn into far more expensive for airways.
Like every of those schemes, the one problem might be holding airways accountable as to what’s a controllable delay and what is not. Airways like to blame climate for nearly all the things, and so they’re not normally held accountable. Clearly a key a part of any laws could be how customers would be capable to decide what the reason for a delay is.
The DOT is proposing new guidelines that might maintain airways accountable extra for controllable delays. Precise particulars have not but been introduced, but it surely’s anticipated that this could be someplace alongside the strains of the system you will discover within the European Union, which clearly lays out what passengers are entitled to throughout flight disruptions.
I am curious to study the main points. I am very a lot in favor of this, although that is an space the place particulars matter…
What do you make of the US introducing flight delay compensation?